Privacy & Cookies

toiletries bathroom

Privacy & Cookies

What is this Privacy Policy for?

This privacy policy is for this website www.birminghamservicedapartments.co.uk and served by Rustic Pine Developments and governs the privacy of its users who choose to use it.The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

USE OF COOKIES

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

The Cookies We Set

  • Site preferences cookies – In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; facebook, twitter and instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Guestline Cookies

Guestline is a Process for No8 Waterloo Street, and will collect some / part of the data listed below and process it as described. Guestline use the following cookies:

  • Strictly necessary cookies. We only need JSESSIONID in the OBM
  • Analytical/performance cookies. They allow us to recognise and count the number of visitorsnand to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies are only used by Guestline engineers and are only for internal use for tracking and reporting Analytical/performance and are ai_session and ai_user. They cannot be shared or accessed outside of Guestline.
  • Functionality cookies. Not used by Guestline
  • Targeting cookies. Not used by Guestline

You can find more information about the individual cookies Guestline use and the purposes for which they use them below:

Cookie: Java session
Name: JSESSIONID
Purpose: This cookie will track the users purchase/s through the buying journey on the site. From initial product selection to final check out.
More info: This cookie contains no personal identifiable information it just contains a tag code to identify the user throughout the session. For example, as you add items to your shopping bag and move to the next screen it remembers what is in your bag.

Cookie: Application Insights
Name: ai_session
Purpose: This just tracks an individual session.
More info: The cookie will track the time a visitor is on a page and when they move to another page will identify them as the same user.

Cookie: Application Insights
Name: ai_user
Purpose: This is a prevention mechanism cookie.
More info: This cookie monitors how many users are on the page or accessing the page at anyone time. If there was a flood of activity, we would investigate as it may flag a blunt force attack.

Processing Activity:

Nature of Processing: Access to the IT systems that use Guestline property management systems used by No8 Waterloo Street information relating to Guests, past and future bookings and events. Access if for support / update and maintenance issues only.

Any Sub-Processor: No

Data Subject Category: Current, previous and future guests / bookings of No8 Waterloo Street and personal data relating to event bookings

Type of Personal Data to be collected / processed:

  • Name
  • Home address
  • Phone number
  • Email address
  • Payment details

Processing Activity Instruction

Nature of Processing: Access to the IT systems that use Guestline property management systems used by No8 Waterloo Street to manage all information relating to Guests, past and future bookings and events. Access if for support / update and maintenance issues only.

Data Subject Category: Current, previous and future guests / bookings of No8 Waterloo Street and personal data relating to event bookings

Type of Personal Data and Special category Data collected / processed: Personal data as mentioned above

Processing Activity: May only process data in order to provide support to trouble shoot issues. This will be on the instruction of No8 Waterloo Street and only for the duration of the required support. Access will be gained remotely. No8 Waterloo Street can directly retain/amend/delete or otherwise process personal data in terms of data retention.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in The General Data Protection Regulation 2018 (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

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